SPECIAL CONDITIONS valid until April 18, 2021
In case of cancellation for reasons related to COVID-19* we will reimburse you
free of charge the full amount incurred, up to 24 hours before the arrival date.
(* positive case or contact case justified by a certificate, government measures to restrict movement)
PAYMENT OF DEPOSIT AND CANCELLATION POLICY
In order to confirm your reservation with Alpin D'Hôme, we ask you to pay 50% of the amount of your stay at the time of booking. The remaining 50% must be paid 15 days before your arrival.
For any cancellation less than 15 days before your arrival, of no-show, or of early departure, the total amount of the reservation will be kept.
In the event of cancellation less than 15 days before your stay, your reservation cannot be changed, canceled or exchanged. The hotelier can re-let a room without delay under the following conditions:
- Cancellation by the client.
- Modification of the reservation by the customer.
- Failure to present the client.
- Error by the client when booking (dates, quantity of rooms, type of room).
Cancellation / modification of duplicate reservation
In the event of a duplicate reservation following an error by the client, the latter may modify or cancel the reservation made in error within 24 hours (excluding arrival the same day) following the reservation, for a supplement of € 30 linked to the operating costs of 'cancellation, and only if the reservation was made on our official website: www.alpin-dhome.fr.
Prices are in euros. VAT is included in the rates offered. Any change in the applicable rate, or any modification or introduction of new legal taxes introduced by the competent authorities, will be automatically reflected in the prices indicated on the invoice date.
The rates are per room for the number of people indicated and according to the period selected.
The prices indicated only include the services strictly mentioned in the reservation. To the price mentioned in the reservation will be added the additional services provided by the hotel during the stay and, if applicable, the tourist tax.
The prices mentioned on the Site are subject to change at any time by Alpin d'Hôme without prior information or notice. Only the price indicated in the booking confirmation by Alpin d'Hôme is contractual.
No stay booked before the implementation of a possible promotional offer will be subject to reimbursement, even partial.
The rates, terms and conditions of a reservation are intended for the sale of hotel rooms in accordance with their primary purpose (accommodation). The hotel reserves the right to modify the prices, terms and conditions, or simply to cancel the reservation, if the rooms are used for other purposes such as photo shoots, film shoots, showroom, or 'interview…
The accommodation service is payable no later than the day of departure. For long term rentals, notes must be paid weekly.
By application of article 2102 of the Civil Code, the customer cannot object to the retention of his luggage if he refuses to pay.
A credit card number will be required as a guarantee.
The room rate is established by the day. Failure to pay will result in the immediate expulsion of the client subject to legal proceedings for the settlement of his due. In the event of a dispute, jurisdiction will be attributed to the President of the Civil Court of Gap. In the event that the client cannot provide this document, we would be forced not to accede to their request for room rental.
Alpin d'Hôme reserves the right to invoice the customer, from the credit card given as a guarantee when booking or upon arrival, for their consumption, nights or extras, which they would not have paid the day of his departure. It is the same for any violation or degradation noted after the departure of the customer, the amount of compensation will be charged to the customer's card. The latter may request an invoice corresponding to these direct debits.
Visa, Mastercard and American Express cards are accepted for the payment of the deposit and the final bill. Bank checks are not accepted. It is also possible to pay by cash. Alpin d'Hôme may ask any person staying in the establishment to present an identity card for any type of payment. In the event that you cannot provide us with this document, we will be forced not to accede to your room rental request.
The Client acknowledges having the capacity to contract, that is to say having the legal majority and not being under curatorship or tutorship.
The Customer also declares to use the Site in accordance with these GTCS, in his name and in the name and on behalf of all the beneficiaries of the services ordered by him on the Site which he acknowledges being the agent (hereinafter: the "Beneficiaries" ) and to which these GTC will be enforceable.
The Customer is financially responsible for the use of the Site made both in his name and on behalf of the Beneficiaries, except to demonstrate fraudulent use resulting from no fault or negligence on his part.
The Customer guarantees the veracity and accuracy of the information provided by him in his name and in the name and on behalf of all the Beneficiaries using his data on the Site.
Alpin d'Hôme reserves the right at any time not to contract with a Customer who makes fraudulent use of the Site or who contravenes these GTC.
The terms of article 313-1 of the French Criminal Code are recalled in this regard:
"The scam is the fact, either by the use of a false name or a false quality, or by the abuse of a true quality, or by the use of fraudulent maneuvers to deceive a natural person or moral and thus to determine it, to his detriment or to the prejudice of a third party, to deliver funds, values or any property, to provide a service or to consent to an act effecting obligation or discharge. five years imprisonment and a fine of € 375,000 ".
DEPARTURE AND ARRIVAL TIMES
The rooms are available from 4 p.m. and must be vacated by 11 a.m. at the latest. If you wish to arrive earlier or a late departure, please inform the concierge team as soon as possible so that they can best satisfy you.
If you wish to reserve a table at one of our partner restaurants, please let us know at the time of your reservation. It is strongly advised to reserve your table as soon as possible. Otherwise, we cannot guarantee you a table at the restaurant of your choice or at the time that suits you best.
Breakfast is served from 08:00 until 10:30 in your room.
Afternoon tea is served from 4:00 p.m. until 5:30 p.m. in your room.
For your dinner, our partner restaurant "Les Moufles" station 1650m is open from 7:00 p.m. to 9:30 p.m. (Hours of service).
A tourist tax is required by the hotel for each visitor. It is 2.30 € per day and per person and will be added to the amount of your invoice.
Alpin d'Hôme declines all responsibility in the event of theft, loss or damage to belongings belonging to customers during their stay.
The Customer will be held responsible for any damage, any degradation, any act of vandalism which could occur because of the occupation of the premises and / or because of the participants and / or the staff for which he is responsible, both at movable, decorative and immovable property whether or not belonging to the hotel.
During the stay, a key allowing free access to the room will be given to the client; in case of loss, the repair will be charged 150 €. (Secured key, plus change of barrel). Remember to bring the key to the concierge or your host when you leave.
As a result, Alpin d'Hôme has every right to ask the Customer to leave the establishment without any compensation and without any refund of the current stay, and to reimburse the damage caused by these acts.
ACCEPTANCE OF THE GENERAL SALES CONDITIONS
The general conditions of sale apply to all reservations. Any stay implies acceptance of the special conditions and internal rules of the hotel. Failure to comply with the above provisions results in the immediate termination of the contract. In case of non-compliance with the rules of Alpin d'Hôme, the customer will be invited to leave it without being able to demand any refund.
All complaints must be sent to the following address: Alpin d'Hôme - Bois Méan - 05200 Les Orres 1800 - FRANCE, within 15 days of the departure of the holiday which is the subject of said complaint. After this period, no claim will be taken into account.
IT AND FREEDOM
Pursuant to law 78-17, known as information technology and liberties, customers are informed that their reservation is subject to computerized nominative processing. Customers have a right of access and rectification of the data entered, which is exercised at the head office: Alpin d'Hôme - Bois Méan - 05200 Les Orres 1800 - FRANCE. It is specified that this information is not communicated to third parties.
Alpin d'Hôme offers WiFi internet access. The Client undertakes that the computer resources made available to him shall in no way be used for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by law copyright, by a neighboring right such as texts, images photographs, audio-visual musical works, software and video games, without the authorization of the holders of the rights envisaged in books I and II of the code of the intellectual property when this authorization is required .
Alpin d'Hôme, in the online sales process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet such as loss of data, intrusion, virus, break in service, or other involuntary problems.
We remind you that the ban on smoking has been in effect in all public places since January 2, 2008. It is also absolutely forbidden to smoke in the rooms for obvious reasons of safety and comfort (non-compliance will result in compensation for amount of the night). It is forbidden to use gas appliances in the rooms.
Animals of any kind whatsoever are in no way accepted in our rooms.
These General Conditions of Sale are governed by French law. This is the case with the substantive rules as well as with the rules of form. Disputes will fall under the exclusive jurisdiction of French courts.
Alpin d'Hôme is a company with a share capital of € 30,000. She is registered in the Gap France Commercial Register - under number 834 796 112 - APE code 5510Z - VAT FR56834796112